Robert D Huh

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Verified Reviewer

You credit me only five points for level 20 bet I'm on level 600 so you owe me 502 more points

There's no way to contact them it won't let me do it on the app it won't let me put a screenshot they owe me 502 points

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Preferred solution: My points credited to my app so I can get my gift card

User's recommendation: I give him one star

Mike S Ftp

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Verified Reviewer

They are not trying to pay me for what I earned.. and I can't access my account because I inquire about what I earned and no response from them

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MyPoints - They are not trying to pay me for what I earned.. and I can't access my...
MyPoints - They are not trying to pay me for what I earned.. and I can't access... - Image 2

I just signed up for the site for the first time. They gave me a bonus for signing up, and I took enough surveys to make 2400 because, as a first-time user, you need to make at least that amount to withdraw.

I did that, asked about my funds, and was told my account was getting escalated. Then, when I tried to log back in, I couldn't access my account.

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Loss:
$15

Preferred solution: Full refund

User's recommendation: Don't use them go else where trust me

Jamelia Kqf

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Verified Buyer
|

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Verified Reviewer
| map-marker Wright City, Missouri

Not getting points and email response did not satisfy my issue

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Contains 5 confidential files for company representatives

I clicked through the MyPoints email advertisement for Ark7 signed up deposited the minimum $20 to receive 12,750 points! I have contacted MyPoints through email twice on my MyPoints app!

The responses I've received back are not fulfilling my issue or crediting my points.

I do have all of the screenshots step-by-step from the day. I signed up and proof that I now have an Ark7 account.

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User's recommendation: MyPoints has very poor communication and false advertising!

Tracy R Knl

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Verified Buyer
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Verified Reviewer

Haven't received my $15 PayPal gift card or direct deposit

Contains 2 confidential files for company representatives

I have never received my $15 PayPal gift card nor my direct deposit from Mypoints. How long will it take for me to receive my gift card?

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Preferred solution: Full refund

User's recommendation: Never received my $15 PayPal gift card. Nor my direct deposit

Resolved
Marwa Fte

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Verified Reviewer
| map-marker Pomona, California

Resolved: Access

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Updated by user Dec 24, 2024

Company fixed the issue and I have been provided with apology. It just got fixed.

Updated by user Dec 11, 2024

Since I’ve gotten no answer, I’m pretty annoyed. It’s a simple account issue they could resolve quickly - IF they would respond.

Original review Dec 09, 2024
I tried to change the email address on my account, couldnt. Try to order a reward, couldnt.

Said my phone number is in use already by another account. I dont know why, but if I have two accounts, Id like to combine them. I have over 12,000 points in the one I cant use the email address for and Im trying to change it, but no luck yet. I need assistance from someone in customer service to take care of that actually to take care of them both.

I have been a member for I dont know, close to 28 years?

So Im hoping we can get this resolved as soon as possible, now that I remembered I have the account and I want to keep using it. Ive been using it with the WorldWinner games for quite a while.
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Johnwilliam Jqr

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Verified Reviewer
| map-marker Southport, North Carolina

No assistance for long-term customer

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I emailed about points issues on 4 occasions when I was ordering a large amount of Christmas gifts. The responses showed that the Customer Assistance person who replied had not read the information I provided in my initial emails.

They then proceeded to give complicated instructions about uploading documents and using jpeg , etc. If they had responded appropriately, I would have points that could be used today to acquire $100 gift cards at many businesses. I really question whether I will continue to use that organization.

I have been a patron for more than 15 years and referred at least 10 people. Guess Ill find another site that offers rewards and cares about their customers.

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Anonymous
map-marker Brooklyn, New York

I can't log in or won't let me in.

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I can't do the online surveysMy husband got me into this, he sits there everyday for about two hours a day, he is there trying for the 30 day bound. He has been at this for many years since he retired, and now he calls this work. He only pulls in a 100 dollar gift card every few months averages about 500 dollars a year, and that's only two hours a day, Imagine what you can do.

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User's recommendation: Don't knock it till you tried it

Brandi Mfz

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Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Missing points

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Its been 10 days since I completed the activities , it said I had 30 days to complete and now I think I have a few left, but Ive been completed them . Once you respond to this I can send all information verifying but I dont know what to send as of right now

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Gioia M

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Verified Reviewer

I am 82 and bedridden I need your help

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Updated by user Dec 03, 2024

I need to talk to someone from customer service an actual person to talk to. I am 82 and bedridden and I cannot work the phone or my laptop since I’m bedridden please have someone call me 352-552-**** please

Original review Dec 02, 2024

I am 82 and bedridden. I need to have one of your representatives. Give me a call and walk me through redeeming my points for a MasterCard.

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Pros:
  • Point add up quickly
Cons:
  • Cannot get customer service by phone

User's recommendation: My Bonus Points is impossible to get customer service

Anonymous
map-marker Elkton, Maryland

Bait and Switch with points!

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I initiated an offer through MyPoints webpage on 11/1/24 for 64600 MyPoints points when I sign up for Chime and complete 2- $200 direct deposits. I completed all of these steps.

I was given the 5000 mypoints but never given the addition 59000. I messaged their customer service and was told that I used a referral. I did NOT use a referral. I have gone round and round with them and showed the screenshots which show the sign up page which DOES NOT include a referral.

It shows the offer was activated and my MyPoints were still not credited. I met the terms of this offer and MyPoints is not willing to honor it.

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User's recommendation: Do not use!

Anonymous
map-marker Hayward, California

Cannot log into account

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no answer. cannot get into account to send a customer service request for help My account said invalid login so I changed my password and it confirmed. I tried again and it still says invalid login

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Miakoda Mnu
map-marker New York, New York

Waiting on 2500 points for $25 donation to Red Cross on 10/25/24

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Never got in touch with customer service, they make it very complicated to get in touch with them, almost like theyre purposely trying to avoid you

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Orvel Aoh

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Verified Reviewer
| map-marker Camp Hill, Pennsylvania

Can access my lkw5 account

Updated by user Dec 15, 2024

I just wanted someone to answer the phone to talk about my issues. No one would pick up. I don’t think they have a person answered the phone.

Original review Dec 13, 2024

It would be great if they had a customer service phone number with a real person to answer the phone

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Lashon Ppu

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Verified Reviewer
| map-marker Chino, California

Gift card not received after redeeming points

Updated by user Dec 07, 2024

After years of good service, I am shocked at their deplorable service over the last few months. I am SERIOUSLY considering cutting ties with MyPoints.

Original review Dec 05, 2024

On 11-14-24, I cashed in enough points to get a $100 gift certificate for Barnes & Noble. Almost immediately I got an e mail saying "We're working on your gift card." Today is 12-05-24 & the card STILL HAS NOT ARRIVED.

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Bow Lms
map-marker Geneva, New York

Scam it’s not legit

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Its a *** scam scam scam sc scam scam scam scam scam scam scam scam scam scam scam scam scam scam

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User's recommendation: Don’t use it’s a *** Scam!!

daniel H Wta

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Help need help

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MyPoints - Help need help
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MyPoints - Help need help - Image 3
MyPoints - Help need help - Image 4
Contains 1 confidential file for company representatives

Well every time I try to put in a phone number it won't let me because it's saying it's already attached to an account I need to know what is the account it's attached. See if there's some way to fix it if not I need you guys to help me fix it please have a good day yeah

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Preferred solution: Looking to get effects that's all I'm looking for nothing else

1 comment
Angy Jjx

I have the same issue and wish I could get it resolved.

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